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Frequently Asked Questions
ORDERING & PERSONALIZATION
To enjoy our offer, simply add any bag and the pouch of your choice to your cart. The discount will apply automatically at checkout.
Feel free to choose any pouch, it doesn’t need to match your bag.
If you’re purchasing multiple bags, you can add one pouch per bag to your cart.
On each product page, you'll find a personalization field where you can enter the name or text you'd like added to your bag.
Hayley Bags are available exclusively on our website: www.hayleybags.com
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Yes, you can add any name or message you'd like. However, please note:
Orders containing brand names or copyrighted terms (without proper authorization) will be canceled.
SHIPPING & DELIVERY
Each item is made to order. Please allow 5-7 business days for personalization, plus 5-7 business days for shipping.
Your order will typically arrive within 10-14 business days from when you place it.
Absolutely! We ship worldwide.
Delivery takes 5-7 business days within the U.S. and 6-8 business days for international orders.
Yes! We offer free shipping on all orders over $60 both within the U.S. and internationally.
Once your order ships, we'll send you a tracking number via email so you can monitor your package in real time.
You can also visit our Track My Order page to check your delivery status.
We'll keep you updated via email throughout the shipping process.
Questions? Contact us at contact@hayleybags.com.
CUSTOMER SUPPORT
Reach out to us anytime through our Contact Us page or email us directly at contact@hayleybags.com.
We're here to help!